Privacy Policy

Last updated: January 23, 2026

Collins & Metcalfe LLP (“we”, “our”, “us”) is a law firm serving clients in Ontario, Canada. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect on our website (https://collinsmetcalfe.com/), how we use it, and your choices.

1) What We Collect

We collect the following information when you visit our website or contact us:

• Information you submit (e.g., through contact or intake forms): name, email, phone number, and any details you choose to share.
• Technical and usage data collected automatically: IP address, device and browser type, pages viewed, and interactions.
• Cookies and similar technologies (via Google Analytics and Google Tag Manager) that help us understand site traffic and form events.

2) How We Use Your Information

We use your information to:

• Respond to inquiries and provide legal services;
• Operate, maintain, and improve our website;
• Analyze site performance and understand how visitors use our site;
• Protect our systems and prevent fraud or misuse;
• Meet our legal, regulatory, and professional obligations.

3) Where We Store and Process Data

• Client intake and matter-related information may be stored in Clio Grow and Clio Manage, whose primary servers for your account are located in the United States.
• Business communications and files may be processed and stored in Microsoft 365 (e.g., Outlook, Teams, SharePoint, OneDrive).
• Website analytics data is processed by Google (Google Analytics/Tag Manager), which may store data outside Canada, including the United States.

When personal information is transferred or stored outside Canada, it is subject to the laws of those jurisdictions, which may differ from Canadian law.

4) Legal Basis / Consent

We generally collect, use, and disclose personal information with your consent, which may be express (e.g., submitting a form) or implied (e.g., browsing the site). We may also process information as required or permitted by law, including for fraud prevention, security, and regulatory compliance.

5) Cookies and Analytics

We use Google Analytics and Google Tag Manager to collect aggregated statistics about website usage (e.g., visits, page views, and form events).
You can control cookies through your browser settings. To opt out of Google Analytics, you can use the browser add‑on provided by Google or adjust your ad settings. Disabling cookies may affect website functionality.

6) Disclosure to Service Providers

We do not sell your personal information. We may share limited personal information with trusted service providers who help us operate our website and manage our practice, including:

• Google (Analytics/Tag Manager)
• Clio (Themis Solutions Inc.) for client intake and matter management
• Microsoft (Microsoft 365) for email, document storage, and collaboration

These providers are contractually obligated to protect your information and use it only to provide their services to us.

7) Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit, role‑based access controls, multifactor authentication, device compliance, and regular security updates. However, no method of transmission or storage is completely secure.

8) Retention

We retain personal information only as long as necessary to fulfill the purposes described above, to comply with legal and professional obligations, and consistent with our firm’s records retention policies.

9) Your Rights and Choices

Subject to limited exceptions under applicable law, you have the right to:

• Request access to and correction of your personal information;
• Withdraw consent to our processing (where consent is the basis), which may affect our ability to provide services;
• Ask questions or make a complaint about our privacy practices.

To exercise your rights, please contact us using the details below. We respond within a reasonable time.

10) Children

Our website is not directed to children, and we do not knowingly collect personal information from individuals under the age of majority without appropriate consent.

11) Third‑Party Links

Our website may link to third‑party sites. We are not responsible for their privacy practices. We recommend reviewing each site’s privacy policy.

12) Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top indicates the effective date. Material changes will be posted on this page.

13) Contact Us

Collins & Metcalfe LLP
Email: hello@collinsmetcalfe.com
Address: 1033 Bay Street, Suite 305, Toronto, ON M5S 3A5
Phone: (416) 222-3375